Terms and Conditions

Dear customer, in order to organize the purchasing process, we kindly ask you to review the following before completing your purchase. Completing the purchase or using the website or its associated applications will be considered as your agreement to the following terms.

First: Product Display

The display of products on the websites of Dermazone Trading and Marketing should not be interpreted in any way as a recommendation regarding the suitability of any product for the customer's desires and needs. Therefore, the customer is responsible for ensuring that the product meets their requirements by reviewing the information provided on each product page, as well as on the informational pages, understanding it, and asking any questions before completing the purchase process.

Second: Shipping and Delivery

  1. The customer must enter the recipient's name and delivery address correctly. In case of an error in the address or contact numbers, this may cause delays in the shipment, non-delivery, or additional charges by the shipping company or delivery representative. The delivery company may also request to see the ID for verification with the recipient's name before delivering the order.
  2. The estimated delivery time is an approximate time. We will make every effort to get your order to you as quickly as possible, but the order may be delayed due to reasons beyond the store's control.
  3. The order may be delayed due to reasons related to the customer, such as their absence from the delivery location, failure to respond to the delivery representative's call, or a request to change the delivery address. In such circumstances, neither the store nor the delivery company will be responsible for the delay.
  4. The store may change the shipping company selected by the customer without prior approval if the shipping is free. It may also change it if the shipping is paid, and the store will refund the difference to the customer if the fee after the change is lower.
  5. The customer must inspect the order and product before receiving the shipment and the delivery representative leaves. If the shipment is damaged internally, the customer must notify the shipping company before accepting the order, and then inform the store directly.

Third: Returns and Exchanges

  1. All sold goods (except personal items, clothing that touches the skin and body, and digital products) are returnable within seven (7) days of receipt. The amount will be refunded to the customer, minus any (cancellation/modification/non-receipt/return) fees as outlined below, if applicable. The goods must be unused and in their original condition and packaging.
  2. The refund will be issued to the customer via bank transfer within 7 working days after the store receives the returned product, if the payment was made via cash on delivery or bank transfer. For payments made via Mada or credit card, the refund will be processed back to the same card within the time specified by the card issuer.

Fourth: (Cancellation/Modification/Non-receipt/Return) of the Order

  • The customer must submit a modification or cancellation request through the store by clicking on the "Return Request" option at the bottom of the homepage.
  • Shipping and return details can be viewed on the dedicated shipping policy page.

Fifth: Offers and Discounts

All offers end at the specified date or when stock runs out.

Sixth:

These terms and conditions have been prepared in Arabic. It is the responsibility of the English-speaking customer or any other language speaker to translate these terms at their own risk, without any liability on the part of Wasfaty Store. In case of any conflict between the Arabic text and the English translation or any translation in another language done by the customer, the Arabic text will prevail as the reference and basis for the terms and conditions document. These terms and conditions are governed by the laws of the Kingdom of Saudi Arabia.

Seventh:

These terms and conditions apply whether using the website, its associated applications, or any other means of access to Wasfaty Store.

Eighth

Wasfaty Store has the right to modify these terms and conditions at any time without prior notice to customers. Customers must review the terms and conditions, updates, and modifications before making a purchase, as the modifications are binding on all.